Optical Expert

4 weeks ago

Hingham, Massachusetts, United States Warby Parker Full time
Job Summary:

Warby Parker is seeking a skilled and enthusiastic Optician to join our team of optical all-stars. As an Optician, you will play a vital role in helping people see by providing exceptional customer service and ensuring that our customers receive the best possible eyewear experience.

Key Responsibilities:
  • Work directly with customers to help meet all of their eyewear needs
  • Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
  • Use your expertise to explain prescription terminology and product offerings to customers
  • Work with your team to ensure all customers receive exceptional service
  • Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
  • Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
  • Represent our brand to help educate others and get them excited about our values and mission

Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states)
  • Passionate about the eyewear and retail industries
  • A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
  • Extremely detail-oriented and capable of juggling a wide range of responsibilities
  • Open-minded-you're constantly learning and challenging what you know
  • Someone who takes your work very seriously, but not yourself
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.