Customer Experience Associate

1 week ago


Jefferson, Ohio, United States RH-USA Inc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our RH-USA Inc. team, you will be responsible for delivering exceptional service to our customers while creating a luxury experience.

Key Responsibilities
  • Represent the RH brand through polished communication, personal appearance, and professionalism.
  • Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
  • Collaborate with cross-functional partners and leaders to ensure the customer's needs are not only met but also exceeded.
  • Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
  • Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
  • Qualify and educate potential design customers on services offered by RH Interior Design.
Requirements
  • 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
  • Poise and confidence to interact with high-end customers while maintaining confidentiality.
  • People and relationship-driven.
  • Driven to deliver first-class service and exceed customer expectations.
  • Ability to recognize and respond to multiple priorities.
  • Exceptional analytical, problem-solving, and decision-making skills.
  • Strategic, highly organized, and results-oriented.
  • Excellent verbal and written communication skills.
  • Commitment to Quality with exceptional attention to detail.
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
About Us

RH-USA Inc. is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.



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