Senior Operations Manager
4 weeks ago
Key Responsibilities:
- Provide strategic leadership and direction to drive business results and improve operating standards.
- Cultivate a team environment that delivers exceptional customer service and ensures staff performance at a consistently high level.
- Assist in hiring, retention, coaching, and discipline of staff, as well as the execution of staff training programs.
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Select, develop, and train staff for more responsibility or internal promotability into a leadership program.
- Assist with inventory management and expense control.
- Oversee all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.
- Maintain a safe, clean, and secure environment for all guests and staff.
Requirements:
- 1+ year supervisory or management experience required.
- Brand Ambassador and Culture Champion.
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
- Professional grooming and conduct must be constantly displayed to set an example for staff.
- Ability to establish working relationships with all employees, management, and vendors.
- Appreciation of diversity (thought, ethnic, gender, etc.).
- Must be able and willing to work weekends, evenings, and holidays.
About Urban Air:
Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
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