Senior Operations Manager

4 weeks ago


Fayetteville, North Carolina, United States Urban Air Adventure Parks Full time

Key Responsibilities:

  • Provide strategic leadership and direction to drive business results and improve operating standards.
  • Cultivate a team environment that delivers exceptional customer service and ensures staff performance at a consistently high level.
  • Assist in hiring, retention, coaching, and discipline of staff, as well as the execution of staff training programs.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Select, develop, and train staff for more responsibility or internal promotability into a leadership program.
  • Assist with inventory management and expense control.
  • Oversee all aspects of the operation, including entertainment, food, beverage, attractions, and property inspections.
  • Maintain a safe, clean, and secure environment for all guests and staff.

Requirements:

  • 1+ year supervisory or management experience required.
  • Brand Ambassador and Culture Champion.
  • Computer skills essential - Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Must be able and willing to work weekends, evenings, and holidays.

About Urban Air:

Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.



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