Infrastructure Architect

2 weeks ago

Henderson, Kentucky, United States HCL Technologies Full time
Job Title: Infrastructure Architect

At HCL Technologies, we are seeking an experienced Infrastructure Architect to join our Global Infrastructure Services team. As an Infrastructure Architect, you will be responsible for delivering high-quality technical services, promoting TNT values in technology, and providing effective services to the Business.

Key Responsibilities:
  • Purpose of Role: Delivering high-quality technical service, promote TNT values in technology, and provide effective services to the Business.
  • Department/function: Global Infrastructure Services for US
  • Direct reports: Regional HCL resources (if any)

Reporting Manager Location

Main Responsibilities:

  • P&L Responsibility: Contracted and new business from existing customers
  • Enabling smooth transition of new accounts
  • Customer retention through creation of stickiness

Expansion of Services:

  • Expansion of services to fill all gamut s of infrastructure-increase breadth
  • Increase penetration into these accounts across all existing services-increase Depth

Focus on Project Opportunities:

  • Focus on project opportunities and transformation initiatives
  • ITIL process definitions and implementation
  • Automation in service delivery
  • Creation of reusable service and process components

Employee Retention, Motivation and Training:

  • Employee retention, motivation and training
  • Focus on grooming people from L1 to L2, L2 to L3 within select timelines

Value Add to Customer:

  • Value add to customer-YOY by working closely with the Transformation and Consulting group for:
  • Architecture gap assessment studies
  • Implementation of new technologies
  • Consolidation/virtualisation opportunities
  • Reduce business impact of outages
  • Cost savings through better solutions
  • Enhance operational efficiencies
  • Overall SLA management
  • Overall Customer Satisfaction
  • Overall employee satisfaction
  • Escalation handling on SDM responsibilities

Desired Skills and Experience:

  • Core competencies, knowledge and experience:
  • Minimum of 12-15 yrs out of which atleast 8+ years of IT Infrastructure Operations/ Datacenter Operations & Management at Director level
  • Bachelors degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication)

Technical Skills:

  • In-depth understanding of technical technologies
  • Experience of managing outsourced or offshore supplier support groups
  • Strong verbal/written communication skills

Business Skills:

  • Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non technical senior management
  • Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive
  • To work through issues analytically to a successful conclusion
  • Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels

Experience:

  • Experience in the management of multi-discipline teams in distributed locations
  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively

  • Senior Systems Engineer

    3 weeks ago

    Henderson, Nevada, United States Link Technologies Full time

    Job Title: Senior Systems EngineerWe are seeking a highly skilled Senior Systems Engineer to join our team at Link Technologies. As a key member of our IT team, you will be responsible for designing, implementing, and maintaining our network infrastructure.Key Responsibilities:Design and develop network architectures to meet business requirementsImplement...

  • Senior Systems Engineer

    2 weeks ago

    Henderson, Nevada, United States Link Technologies Full time

    Job Title: Senior Systems EngineerLink Technologies is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our company's network infrastructure.Responsibilities:Design and implement network architecture to meet business...

  • Planning Engineer for Building Services Engineering

    4 weeks ago

    Henderson, Nevada, United States Eclipse Enterprises Full time

    About Eclipse EnterprisesWe are a leading engineering consulting company with decades of expertise and experience in advising, planning, and managing infrastructure, engineering structures, urban development, and buildings.What We OfferA diverse range of exciting projects in our regionA modern and innovative work environment in a friendly team with...

  • Planning Engineer for Building Services Engineering

    1 month ago

    Henderson, Nevada, United States Eclipse Enterprises Full time

    About Eclipse EnterprisesWe are a leading national engineering consulting company with decades of expertise and experience in advising, planning, and managing infrastructure, engineering structures, urban development, and buildings.What We OfferDiverse and exciting projects in our regionA modern and innovative work environment in a friendly team with...

  • Senior Systems Engineer

    3 weeks ago

    Henderson, Nevada, United States Link Technologies Full time

    Senior Systems EngineerLink Technologies is seeking a highly skilled Senior Systems Engineer to lead our team in delivering exceptional network services and solutions. As a key member of our IT consulting firm, you will be responsible for designing, implementing, and maintaining complex network infrastructures.Key Responsibilities:Design and develop network...

  • Vice President Ecommerce

    1 month ago

    henderson, United States Inno Supps Full time

    Inno Supps is one of the fastest-growing supplement companies in the industry. To accomplish our mission, we have committed to INNOvation by providing the most effective and healthy products on the market, free of artificial sweeteners, fillers, or harmful additives. We believe in fostering a community that embraces a lifestyle centered around vibrant health...

  • Vice President Ecommerce

    2 weeks ago

    henderson, United States Inno Supps Full time

    Inno Supps is one of the fastest-growing supplement companies in the industry. To accomplish our mission, we have committed to INNOvation by providing the most effective and healthy products on the market, free of artificial sweeteners, fillers, or harmful additives. We believe in fostering a community that embraces a lifestyle centered around vibrant health...

  • Vice President Ecommerce

    3 weeks ago

    Henderson, United States Inno Supps Full time

    Inno Supps is one of the fastest-growing supplement companies in the industry. To accomplish our mission, we have committed to INNOvation by providing the most effective and healthy products on the market, free of artificial sweeteners, fillers, or harmful additives. We believe in fostering a community that embraces a lifestyle centered around vibrant health...

  • Vice President Ecommerce

    1 month ago

    Henderson, United States Inno Supps Full time

    Inno Supps is one of the fastest-growing supplement companies in the industry. To accomplish our mission, we have committed to INNOvation by providing the most effective and healthy products on the market, free of artificial sweeteners, fillers, or harmful additives. We believe in fostering a community that embraces a lifestyle centered around vibrant health...