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Universal Banker Part-time
2 months ago
The Universal Banker is a key role within Citigroup Inc, responsible for delivering exceptional customer service and sales expertise to internal and external clients. This position requires a strong understanding of banking products and services, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide personalized service to clients, addressing their financial needs and offering tailored solutions.
- Act as a subject matter expert, staying up-to-date on new and existing products, and utilizing this knowledge to drive sales and referrals.
- Collaborate with the branch team to ensure seamless service delivery and effective execution of sales routines.
- Utilize digital tools and technology to present product offers and financial solutions to clients, and to identify their financial needs.
- Take ownership of client complaints and issues, resolving them promptly and effectively to ensure complete client satisfaction.
- Recognize transaction needs of clients, directing them to alternative self-service channels and providing assistance as needed.
- Engage clients in the branch lobby, demonstrating expertise in digital capabilities and identifying their financial needs.
- 1-3 years of relevant experience in customer service, sales, or a related field.
- Excellent verbal and written communication skills, with a strong ability to build rapport with clients.
- Basic computer and digital tools skills, with the ability to learn new technologies quickly.
- Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
- Retail experience, with a strong understanding of sales and customer service principles.
- High School diploma or equivalent.
Citigroup Inc is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.