Service Engineer

3 weeks ago


Newark, Delaware, United States Cynet Systems Full time
Job Description

We are seeking a skilled Service Engineer to join our team at Cynet Systems.

As a Service Engineer, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of our diagnostic laboratory instruments.

Key Responsibilities:

  • Provide phone and email support to internal and external customers
  • Monitor and document customer interactions using our Customer Relations Software Tool
  • Demonstrate technical expertise in clinical laboratory practice and support Vista Systems
  • Provide exceptional customer service, resolving issues efficiently and effectively
  • Meet and exceed individual service level metrics to meet customer and business needs

Requirements:

  • Associate degree and equivalent experience or bachelor's degree in a science-related or engineering field
  • Med-Tech, Biomedical Engineering, or Engineering degree preferred
  • 3-7 years of comparable experience in Med-Tech or Engineering, with a focus on healthcare
  • Ability to travel up to 20%

Cynet Systems is a leading global healthcare company, and we offer a wealth of growth opportunities for motivated individuals. If you are a skilled Service Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.


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