Key Holder Associate

4 weeks ago


Hot Springs National Park, Arkansas, United States Belk, Inc. & Belk eCommerce LLC Full time
Key Holder Job Description

At Belk, we're reimagining the department store experience. As a Key Holder, you'll play a crucial role in driving store sales and metrics by supporting the leadership team with store opening and closing coverage.

This hourly associate role comes with active leadership responsibility, where you'll help drive the in-store experience during assigned open or closing shifts. You'll work closely with the leadership team to provide excellent customer service and friendly interactions with associates.

Key responsibilities include:

  • Opening and closing the store, ensuring proper store procedures and policies are followed as directed by store management
  • Covering open CSL shifts, focusing on associate celebrations and modeling service behaviors
  • Driving customer service during assigned periods
  • Approving select point of sale transactions, such as returns and voids, to serve customers
  • Resolving customer service issues as needed
  • Engaging in promoting and selling products to ensure customer satisfaction
  • Ensuring registers are properly opened and closed, doors are opened and locked, and alarms are set correctly
  • Supporting store managers with management and coordination of daily store operations
  • Communicating results from CSL walks with store leadership
  • Remaining current on all company policies and ensuring all policies, standards, and procedures are maintained and followed consistently
Requirements

To be considered for this role, you must:

  • Participate in Service Excellence leadership training
  • Be 18 or a rising senior in high school
  • Hold a High School Diploma or GED equivalent
  • Have experience in retail, preferably
  • Exhibit excellent communication skills
  • Be able to work a flexible schedule, including mornings, evenings, and weekends, and close the store one to two nights per week

Internal applicants must have 12-18 months of required employment and be in good standing, with a good or better performance appraisal.

Physical Requirements

This role requires:

  • The ability to use a computer keyboard, standard telephone, and other related business equipment
  • Hand manipulation to remove sensor tags
  • The ability to push/pull pounds when moving stock carts
  • Task demands varying in each department due to different types of merchandise
  • Stocking requirements involving reaching above and below shoulder level and lifting 25-50 pound boxes
  • The ability to work at a safe and steady pace

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