Retail Sales Support Associate

4 weeks ago


Paterson, New Jersey, United States Altice USA Full time
Job Summary

You will be part of a dynamic team that builds and creates new partnerships with our customers. As a brand ambassador, you will be the face of the Optimum brand, providing exceptional customer service and support. Your role will involve maintaining accurate inventory, ensuring a clean and organized store environment, and providing a welcoming experience for customers.

Key Responsibilities:

  • Provide strong understanding and enthusiasm for technology, especially company products and services.
  • Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning.
  • Greet customers, identify sales opportunities, and connect customers to sales consultants in a timely manner.
  • Perform non-sales customer service transactions, including equipment returns and swaps, customer pickup for buy-online-pick-up in-store order fulfillment.
  • Support the onboarding of mobile customers, post-sale or in tandem with a sales representative.
  • Assist store leadership in inventory and merchandising responsibilities, including receiving inventory and properly stocking the back of house.

Requirements:

  • High school diploma or equivalent.
  • Minimum one year of work experience.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to carry and lift up to 25-pound boxes and remain in a stationary position for prolonged periods.

About Optimum:

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services.



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