Sales & Customer Service Representative
3 days ago
Overview:
A Career in Wellness
At Massage Envy, we're dedicated to helping our clients achieve their wellness goals. As a Sales & Customer Service Associate, you'll play a vital role in delivering an exceptional experience and growing our member base.
Key Responsibilities:
- Provide outstanding customer service and ensure every client feels valued and understood.
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
- Support clinic flow by greeting clients, scheduling services, and addressing questions.
- Help grow and retain a client base through in-person and phone outreach.
Perks & Benefits:
- Competitive pay plus tips, bonuses, and commissions.
- Employee referral bonus program.
- Employee Assistance Program.
- A flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 30% off all products.
Requirements:
- A high school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills with excellent math and computer skills and the ability to multitask.
- Great people skills and the ability to establish positive relationships with guests.
- A general knowledge of massage and skin care services.
Culture & Support:
- Trained leadership that is invested in your success.
- Award programs (like Sales Associate of the Year).
- A caring community that strives to celebrate individuality and share knowledge.
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