Retail Sales Associate
2 days ago
Dream of working in a fast-paced retail environment where no two days are the same? As a Seasonal Customer Service Representative at David's Bridal, you will be part of a dynamic team delivering exceptional customer experiences. With a passion for helping others and a flair for sales, you'll thrive in this role.
Compensation: $12.50 per hour (hourly wage may vary based on factors such as position, location, training, and/or experience)
About the Role: Our ideal candidate is a charismatic and resourceful individual who can handle multiple customer interactions with ease. As a Customer Service Representative, you will play a critical role in maintaining a positive store environment and providing top-notch support to our guests. You will be responsible for managing customer flow, responding to customer inquiries, and promoting alteration services and personalization options.
Key Responsibilities:
- Welcome customers with genuine enthusiasm and communicate clearly and concisely over the phone, virtual chats, and in person.
- Manage customer flow and deliver a Five-Star Customer Service experience using all systems.
- Maintain service vows, including Being Prepared, Welcoming, Meeting Needs, and Being There for customers.
- Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service.
- Proactively address customer concerns and escalate as needed.
- Promote alteration services and personalization options.
- Maintain store standards and dress code policy.
- Respond promptly to customer questions and build long-term relationships.
- Engage in inventory management procedures and support sales promotions.
Requirements:
- High school diploma or equivalent degree or 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
Benefits:
- Flexible schedules
- 40% merchandise discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
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