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Server - Food and Beverage Team Member

2 months ago

St Petersburg, Florida, United States The Hotel Zamora Full time
Job Summary

The Hotel Zamora, a luxurious boutique hotel located in a beautiful coastal area, is seeking a skilled Server to join our Food and Beverage team. As a Server, you will play a vital role in providing exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities
  • Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
  • Take and fill customer orders accurately and efficiently, using our restaurant's menu and beverage options.
  • Upsell food and beverage items to enhance the guest experience and increase revenue.
  • Operate a point-of-sale system to process orders and manage guest checks.
  • Interact with guests in a friendly and professional manner, responding to their needs and concerns.
  • Accept various payment methods and provide accurate change.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Clear and reset tables quickly and efficiently, ensuring a seamless dining experience.
  • Verify guest identification to ensure compliance with age restrictions for alcohol service.
  • Monitor guest behavior and offer alternative transportation options if necessary.
  • Escalate situations to management when necessary, ensuring prompt resolution.
Requirements
  • Previous experience in a hotel, hospitality, or related service industry is highly preferred.
  • Must be at least 18 years of age.
  • Ability to communicate effectively in a multi-lingual environment.
  • Must pass required alcohol service training.
  • A passion for delivering exceptional customer service and a commitment to our hotel's mission and values.
Benefits
  • Competitive compensation package.
  • Low-deductible health insurance plans.
  • Fully paid short-term disability and life insurance.
  • Additional supplemental insurance policies, including accident and critical illness coverage.
  • Pet insurance.
  • Fully paid employee assistance program.
  • Fully vested 401(k) company match program.
  • 9 paid holidays and competitive PTO program.
  • Starbucks and hotel discounts.
  • Charitable giving strategy with corporate match.

The Hotel Zamora is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.