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Desktop Support Specialist

2 months ago

Zachary, Louisiana, United States MIS Technology Group Full time
Job Overview

MIS Technology Group is seeking a skilled Desktop Support Specialist to join our team. As a Field Support Technician, you will provide onsite support to our clients, resolving desktop and laptop issues, and ensuring seamless IT operations.

Key Responsibilities
  • Provide onsite support to clients, resolving desktop and laptop issues
  • Configure, troubleshoot, and repair desktop hardware and software
  • Administer Active Directory and manage user accounts
  • Troubleshoot and service networking components
  • Upgrade hardware and software, and implement solutions
  • Manage case management systems and document solutions
  • Work independently, with minimal supervision, and prioritize multiple projects
Requirements
  • Knowledge of desktop hardware and common software
  • Excellent communication, troubleshooting, and analytical skills
  • Demonstrated patience and courteous behavior
  • Ability to work independently and prioritize tasks
  • Track time associated with work orders and maintain case load
Optional Qualifications

Certifications such as A+, Network+, and Microsoft 365 Certified: Endpoint Administrator Associate are desirable. We are looking for someone with good intermediate skills who can be trained and grown into a Microsoft 365 Certified: Endpoint Administrator Associate.