Community Digital Access Specialist

3 days ago


Boston, Massachusetts, United States Action for Boston Community Development Full time
Job Overview
Action for Boston Community Development is seeking an experienced professional to fill the position of Digital Navigator. This is a critical role that involves helping clients access affordable internet services, devices, and coaching in introductory digital skills. If you have a passion for community development and excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Develop and maintain relationships with clients, providing them with tailored support and guidance on available resources.
  • Assess clients' digital needs, identifying areas where they require additional support and developing strategies to address these gaps.
  • Collaborate with colleagues to develop and implement new programs and services, expanding our reach and impact in the community.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to enhance client outcomes.
  • Analyze data to inform decision-making, identifying opportunities to improve services and expand reach.

Requirements
  • A minimum of a High School Diploma or equivalent, with relevant experience preferred but not required.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Proven problem-solving skills, with the ability to think critically and approach challenges creatively.
  • Strong analytical skills, with the ability to collect and analyze data to inform decisions.

Educational Qualifications and Experience: A high school diploma or equivalent and up to 12 months of experience are required. Relevant experience working in a career center, call center, retail environment, or other related field is preferred but not required.

Salary: $42,000 - $55,000 per annum, depending on qualifications and experience.

About Us: Action for Boston Community Development (ABCD) is a nonprofit organization dedicated to empowering individuals and families through education, job training, and community development initiatives.

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