Service Call Specialist

3 weeks ago


Lake Elsinore, California, United States Polar Express Heating and Air Conditioning Inc. Full time
About the Opportunity

Polar Express Heating and Air Conditioning Inc. offers an exciting opportunity for a motivated Service Call Specialist to join our team. As a key member of our support team, you will play a vital role in ensuring exceptional customer experiences and driving business growth.

Job Summary

The Service Call Specialist will be responsible for coordinating service calls, managing customer relationships, and contributing to the overall success of our operations. This involves answering phone calls, booking service calls, and resolving customer issues in a professional and timely manner.

A successful Service Call Specialist will possess excellent communication skills, be able to work effectively in a fast-paced environment, and demonstrate a strong commitment to customer satisfaction.

Key Responsibilities
  • Answer all incoming client calls and provide exceptional customer service.
  • Book service calls and coordinate with technicians to ensure timely arrivals.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Develop and manage reports to track performance metrics and identify areas for improvement.
  • Collaborate with the purchasing and warehouse coordinator to optimize part delivery and reduce downtime.


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