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Spa Reception Attendant

2 months ago

Peoria, Arizona, United States J.F. Shea Family of Companies Full time
Job Summary:

The Spa Reception Attendant will be responsible for providing exceptional service to members and guests, ensuring a positive and memorable experience. This role requires a strong team player with excellent customer service skills, ability to work under pressure, and a high need for closure.

Key Responsibilities:
  • Greet and welcome members and guests in a friendly and energetic fashion, according to BlueStar protocol
  • Schedule reservations for personal training sessions or fitness programs
  • Maintain daily standard operating procedures for the opening and closing of the Spa & Fitness Center
  • Monitor Club and fitness rules to ensure they are being enforced
  • Be aware of the daily calendar for Club and fitness activities and respond to fitness-related questions
  • Enter member profiles and conduct member orientation for equipment use
  • Sell retail and fitness passes
  • Handle cash and card transactions, ensure charges are accurate, and return correct change to guests
  • Report maintenance and safety issues to a supervisor or maintenance staff
  • Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services
  • Fold guest towels as needed
Personal Attributes:
  • Highly customer-oriented and responsive with a high need for closure
  • Able to work under pressure and balance multiple priorities and assignments
  • Strong team-building skills, including the ability to lead, cooperate, and motivate
  • Must be a role model and able to live our BlueStar core values:
    • Honesty and Integrity
    • Respect for the Individual
    • Teamwork
    • Competitive Spirit
Minimum Requirements:
  • High School diploma or equivalent preferred
  • One year relative receptionist or customer service or hospitality experience preferred
  • Knowledge of fitness, aquatics, salon, and spa standards a plus
  • Computer literate
  • Ability to add, subtract, multiply, and divide; must be able to calculate discounts and percentages
  • Ability to read and comprehend simple instructions, short correspondence, and memorandums
  • Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
  • Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
  • Must be self-motivated, follow direction, and able to work independently with little supervision
  • Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • Must have good time management, organization, and follow-up skills
  • Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness is expected
  • Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
Work Environment:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy, and fax machines. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, hear, speak clearly, and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the work space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.