Healthcare Manager

4 weeks ago

Port Chester, New York, United States Open Door Family Medical Centers Full time
Job Overview

Open Door Family Medical Center is seeking a dedicated and compassionate Health Home Care Manager to join our team. As a key member of our care management team, you will work closely with adults with Medicaid who have chronic medical and behavioral health conditions to improve health outcomes, develop self-management skills, and reduce unnecessary emergency room/hospital visits.

The ideal candidate will have a strong background in healthcare and/or social services, with experience in case/care management. You will be responsible for conducting assessments, working with enrollees to establish care plan goals, providing health education, and coordinating medical and social services. This is a dynamic and rewarding role that requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities
  • Conduct thorough assessments to identify individualized needs related to psychosocial well-being, physical health, and the social determinants of health.
  • Collaborate with enrollees to set goals and develop a care plan, monitoring progress and revising the plan as needed.
  • Utilize Motivational Interviewing and other techniques to assist in goal setting and achievement.
  • Coordinate and arrange for the provision of medical, behavioral health, social, and other relevant services, including appointment scheduling, reminders, and transportation booking.
  • Accompany enrollees to appointments on- and off-site, providing support and guidance as needed.
  • Collaborate with family members/caregivers, internal and external service providers, and other stakeholders to ensure comprehensive care.
  • Model and coach enrollees on medical/behavioral service navigation, empowering them to become independent, effective healthcare consumers.
  • Conduct home visits to provide services and assess the enrollee's living environment.
  • Support enrollees in adhering to treatment recommendations from medical and behavioral health providers.
  • Provide health education to assist with enrollees' understanding of physical and behavioral health conditions and treatment, linking them with evidence- and research-based resources.
  • Discuss advance directives and healthcare proxies with enrollees and their families or caregivers.
  • Maintain a caseload of 50 individuals, ensuring timely and effective care coordination.
  • Complete all documentation as required, including data entry into the New York State data portal and Open Door's electronic medical record.
Requirements
  • Master's Degree preferred; candidates with a Bachelor's Degree and solid work experience will be considered.
  • Fluent in English and Spanish is required.
  • Minimum two years' experience in healthcare and/or social services settings; case/care management experience a plus.
  • Valid NYS driving license and daily access to a car are required.
  • Proficient computer use, including MS Office applications, especially Excel; experience with electronic health records or case management software a plus.
  • Strong written and verbal communication skills, with a patient-centric and empathetic approach.
  • Ability to navigate healthcare and community settings, as well as enrollees' natural settings.
  • Collaborative and effective when working with a team of service providers.
  • Responsive and comfortable in a fast-paced, high-accountability environment.
  • Highly organized, self-directed, able to multi-task, and flexible.
  • Effective problem solver, exhibiting excellent judgment and the ability to prioritize.

Open Door offers a stimulating, diverse, and team-based work environment with comprehensive benefits, including medical, dental, vision, and life insurance, flexible spending accounts, 403(b), and a matching 401(k), generous paid time off, onsite Wellness facilities, mileage reimbursement, and educational assistance. If you are passionate about providing high-quality care to low-income, under-served individuals and those lacking access to healthcare, please submit your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.

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