Floor Sales Associate

1 week ago

Arlington, Virginia, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 220 neighborhood stores across the country. Our company values a diverse and inclusive workplace, where every person is unique and valued. We strive to amaze our customers, associates, and communities by delivering on our helpful promise.

Job Summary

The Sales Associate will play a key role in providing exceptional customer service, maintaining a clean and orderly sales floor, and assisting with receiving, stocking, and pricing merchandise. This is an exciting opportunity to join a dynamic team and contribute to the success of our company.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor; work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional and safe work environment.
  • Assist with receiving, checking in and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e. price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow up.
  • Communicate any merchandising, cost control or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

We are committed to our Core Values, which include:
  • SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
  • PASSION - Showing our love for the work we do, our customers, and our associates.
  • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY - An authentic commitment to moral and ethical behavior.
  • TEAMWORK - Together we can achieve extraordinary things.
  • EXCELLENCE - A disciplined approach to achieve outstanding results through continuous improvement.
Requirements:

We are seeking a highly motivated and customer-focused individual who possesses the following skills and qualifications:
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.
Compensation:

$12.00

Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

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