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Chief Technology Officer

2 months ago

Jackson, Mississippi, United States SitusAMC Full time

SitusAMC is a dynamic organization where passionate individuals come together to revolutionize our clients' businesses and advance their own careers. Whether you are an experienced professional in real estate, a dedicated technology enthusiast, or someone eager to embark on a new journey, we invite you to join us in creating opportunities for all.

We are committed to aligning your unique expertise with one of our exceptional career paths, enabling you to unlock your potential and achieve growth within the Real Estate sector. If you embody qualities such as authenticity, advocacy for others, adaptability, ambition, accountability, and a global mindset with local action, we welcome you to our team.

This position is responsible for ensuring the timely provision of high-quality technical support services to end users, whether they are internal staff or external clients utilizing our technical support services for SitusAMC applications. The role requires a forward-thinking approach to guide the future direction of our IT operations continuously. This necessitates a comprehensive understanding of the supported software and hardware systems, along with effective personnel management capabilities.

Key Responsibilities:

  • Perform duties across all service tiers as needed.
  • Establish schedules and staffing levels to guarantee operational support coverage.
  • Oversee all operational requests, incidents, and issues.
  • Engage in root cause analysis for widespread operational challenges.
  • Participate in resource and training planning for the operations team.
  • Contribute to discussions regarding optimal staffing levels for operations.
  • Escalate operational issues to senior management as necessary and collaborate on solutions.
  • Provide regular data and reporting on KPIs and trends to upper management.
  • Communicate outage and emergency activities effectively within the organization.
  • Manage vendor relationships related to daily operational requirements.
  • Ensure the availability of high-quality solutions in the solutions repository for the operations team.
  • Enhance Service and Business Level Agreements to set clear expectations and measure performance.
  • Coordinate with senior management on staffing needs for successful project rollouts.
  • Conduct post-resolution follow-ups with end users and team members as required.
  • Alert management to emerging trends in incidents and other ITIL processes.
  • Report on operational adherence to audit responsibilities, policies, and procedures.
  • Handle confidential data responsibly.
  • Continuously enhance technical and management skills.
  • Assist in training end users, clients, and support staff.
  • Review and recommend revisions to operations SOPs and FAQs submitted for management approval.
  • Perform other duties as assigned by your manager.

Qualifications/Requirements:

  • Associate Degree in a technical field or equivalent education and experience.
  • 10+ years of relevant job experience.
  • 10+ years in a management role within an industry-facing position.
  • CompTIA Network+ and A+ certifications are advantageous.
  • Microsoft certifications are a plus.
  • In-depth knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end-user network configurations.
  • Extensive experience with VDI, Active Directory, O365, Windows OS, and file shares.
  • Familiarity with Windows Server OS 2012 and later.
  • Proficient in basic network and security fundamentals.
  • Exceptional written and verbal communication skills.
  • Strong interpersonal skills, emphasizing rapport-building, listening, and inquiry.
  • Excellent documentation skills and a willingness to assist with documentation efforts.
  • Self-starter with the ability to work collaboratively and independently as project needs dictate.
  • Outstanding time management skills and the ability to prioritize effectively.
  • Possess traits of patience, thoroughness, and innovation.
  • Ability to work independently with minimal supervision.
  • Research skills for a wide range of computing issues are essential.
  • Ability to quickly absorb and retain information.
  • Capability to present ideas in user-friendly, business-friendly, and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • The ideal candidate should be dependable with an excellent attendance record, work well in a team environment, and demonstrate cooperation and respect.
  • Skilled in team-building activities.

Note: This job description is not exhaustive. Employees may perform other related duties as required to meet the organization's ongoing needs and participate in additional training. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any unsolicited resume submitted will be considered the property of SitusAMC, and no fee will be paid for any placement resulting from such resumes.

Compensation: The annual full-time base salary range for this role is $115,000.00 - $165,000.00. Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location, and alignment with market data. Certain positions may also be eligible for discretionary bonuses based on program guidelines and management approval. SitusAMC offers PTO and paid holidays, with terms outlined in program policies. All full-time employees are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance, and 401K, in accordance with applicable plan terms.

Equal Opportunity Employer: SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.