IT Support Specialist

3 weeks ago


Washington, United States Sev1Tech Full time
Job Overview

We are seeking a talented IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to our customers in the Continental United States (CONUS).

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work independently in a fast-paced environment.

**Job Description:**

We are looking for a highly motivated individual who can effectively troubleshoot and resolve complex technical issues. The successful candidate will have a strong understanding of IT systems and technologies, including routers, switches, firewalls, servers, and desktop computing devices.

**Key Responsibilities:**

  • Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
  • Determine the nature of a service outage at a location and initiate response activity to restore service
  • Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
  • Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
  • Escalate issues requiring additional, higher-level field engineering support (Tier 3)

**Required Skills and Qualifications:**

  • BA or BS degree, OR a High School degree AND five (5+) years of experience performing IT technical support for federal customers
  • Experience responding to on-call requests
  • Experience rapidly deploying to customer locations and facilities within pre-agreed time-frames
  • Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices

**Estimated Salary:** $85,000 - $110,000 per year, depending on experience.



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