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ServiceNow HAM Pro Architect and Developer

2 months ago

California, United States STAND 8 Technology Services Full time
ServiceNow HAM Pro Architect and Developer

STAND 8 Technology Services is seeking a highly skilled ServiceNow HAM Pro Architect and Developer to join our team. As a technical leader, you will be responsible for the architecture, design, and delivery of the HAM Pro solution on the ServiceNow platform.

Key Responsibilities:
  • Perform architecture, design, development, and configuration of HAM Pro (Hardware Asset Management - Pro)
  • Provide guidance and leadership in areas including Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting & Performance Analytics
  • Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on minimizing customization
  • Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution
  • Design, develop, and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies
  • Formulate and implement a quality assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing
  • Create and execute automated test scripts using ServiceNow's Automated Test Framework (ATF)
  • Develop detailed architecture, design, and coding standards for the development teams to follow. Lead design and code walkthroughs
  • Deploy the solution in Production and provide post-go-live hypercare
  • Analyze, troubleshoot, and remedy identified system issues
  • Participate actively in automation efforts on the platform
  • Establish the creation of standard artifacts, best practices, standards, and learning plans
  • Participate in the agile process to resolve technical impediments and assist in user story definition and sizing
  • Coach and oversee the activities of ServiceNow Development resources based offshore
Requirements:
  • 8+ years of experience working with IT Service Management Hardware Asset Management solutions in an enterprise environment
  • 6+ years of ServiceNow architecture, design, development, implementation, and configuration experience
  • Prior HAM Pro implementations experience in an enterprise environment
  • Strong understanding of the relationships between HAM Pro and the CMDB
  • Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
  • Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, and ITBM areas
  • For the Service Portal / Service Catalog area, experience working on the App Engine Studio and UI Builder would be required
  • In-depth experience with Service Portal technologies and Flow Designer is a must
  • Strong grounding in fundamentals of web application development (identity, security, etc.)
  • Experience working with Shell Scripting and Mid Server Service Administration
  • Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion
  • Experience working with structured data, schema, and databases
  • Experience integrating internal and external (SaaS-based) applications using RESTful APIs, OAuth 2.0, and GraphQL
  • Exposure to Identity Management and Single Sign-on/Active Directory integrations
  • Experience with Agile and Scrum development approaches
  • Ability to understand complex business needs and adapt appropriately
  • Ability to learn and adapt to new technologies applicable to the ServiceNow platform
  • Requires a bachelor's degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor's degree, extensive familiarity with the field's concepts, practices, and procedures is required
Desired Characteristics:
  • Certified ServiceNow Master Architect or Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist or Certified ServiceNow Administrator
  • ITIL v3 or ITIL 4 Certification or equivalent practical experience
  • Relevant software development certifications
  • Experience maintaining version control systems (Git, etc.)
  • Experience with Automation and DevOps Practices
  • Comfortable leading in both technical and organizational contexts
  • Ability to communicate effectively both written and verbally to stakeholders and developers
  • Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions
  • Ability to execute within a fast-paced agile process
  • Experience working with large global/multinational corporations
Benefits:
  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

STAND 8 Technology Services provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.