Customer Service Representative
3 days ago
Bert Black Service Companies is a trusted provider of heating, air conditioning, plumbing, home repair, electrical, and glass services since 1976.
Competitive CompensationThe estimated salary for this position is $18.00/hour with bonuses available, ensuring excellent pay and comprehensive benefits.
Our comprehensive benefits package includes health, dental, and vision insurance, flexible spending account (FSA), retirement plans, paid vacation and holidays, paid training, and company-provided uniforms.
As a Service Coordinator, you will be responsible for assisting in the achievement of our strategic objectives and annual goals through the delivery of exceptional service and support reflective of our vision, mission, purpose, and values.
- Create a positive customer experience by maintaining daily schedules for all service technicians and dispatch technicians as service calls are completed.
- Prioritize calls using Hillers call priority according to the greatest customer and/or operational need.
- Monitor the appointment schedule as it evolves throughout the day and contact customers if there is a delay in their scheduled time.
We foster an environment where every team member is valued, respected, and empowered to deliver exceptional service.
- Why Join Us? We offer competitive compensation and benefits, opportunities for career advancement, and a positive work environment.
Responsibilities:
- Act as a backup for taking inbound customer calls as needed.
- Maintain complete, accurate, and updated information in the customer database.
- Perform administrative duties to assist with the overall efficiency of the operation.
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