Retail Associate

3 weeks ago

Amarillo, Texas, United States Sam's Club Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Cart Attendant - Member Service Representative. In this role, you will be responsible for ensuring a positive member experience by providing exceptional service and support to our members.

Key Responsibilities:

• Ensure a well-maintained parking lot by assisting members with their purchases and ensuring carts are available and ready for use.
• Provide exceptional customer service to members, answering any questions they may have and resolving any issues that may arise.
• Maintain a clean and organized workspace, including the parking lot and surrounding areas.

Requirements:

• Ability to work in a fast-paced environment and multitask with ease.
• Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
• Ability to stand for long periods of time and lift up to 25 pounds, as needed.

What You'll Do:

As a Cart Attendant - Member Service Representative, you will be responsible for ensuring a positive member experience by providing exceptional service and support to our members. This includes:

• Ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
• Maintaining safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
• Providing member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Benefits:

As a Cart Attendant - Member Service Representative, you will be eligible for a range of benefits, including:

• Competitive pay and performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com.

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