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Technology Operations Manager

2 months ago

Omaha, Nebraska, United States North End Teleservices, LLC Full time
Position Overview

We are expanding our team and seeking a skilled Technology Operations Manager. This role is pivotal in overseeing our IT department, ensuring that our technological resources are utilized effectively to support our growing organization.

This position is exclusively based in our Work In Center.

Key Responsibilities

The Technology Operations Manager will be tasked with recruiting, training, and guiding the IT personnel. This individual will manage the company's technological framework, leveraging both internal and external resources. A successful candidate will demonstrate a commitment to accountability within the department and a passion for enhancing team capabilities and systems to meet the demands of a rapidly evolving environment.


Core Duties:

  • Ability to thrive in high-pressure situations, maintaining a positive demeanor.
  • Capable of navigating a fast-paced work environment and delivering results effectively.
  • Possess strong analytical skills and a proactive approach to problem-solving.
  • Exceptional communication skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Understanding of project management and time management principles, with a willingness to mentor others in these areas.
  • A strong desire to lead and foster continuous improvement within oneself and the team.

Diversity, Equity, and Inclusion Competencies:

  • Demonstrates a commitment to diversity, equity, and inclusion as essential leadership qualities.
  • Cultural awareness: Ability to navigate various cultural frameworks and adapt communication styles accordingly.
  • Conflict resolution: Skilled in negotiating and addressing cultural differences and misunderstandings.
  • Sound judgment: Capable of discerning when to advocate for, drive, or resolve issues decisively.
  • Commitment to ongoing learning and improvement in diversity and inclusion practices.
  • Corporate communication: Recognizes and addresses potential negative impacts on diverse groups.
  • Corporate Social Responsibility: Engages with the community and media to enhance the organization's competitive position.
    • Market Awareness: Stays informed about global and local trends that influence diversity and inclusion.
    • Supplier Diversity: Builds and maintains relationships with diverse suppliers and organizations to enhance market presence and loyalty.

    North End Teleservices, LLC is an equal opportunity employer dedicated to fostering a diverse workforce. We welcome qualified applicants from all backgrounds without regard to race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.