Member Services Representative

3 weeks ago


Milwaukee, Wisconsin, United States Planet Fitness Full time
Job Description

We are seeking a motivated Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Responsibilities
  • Greet members and guests in a friendly and welcoming manner.
  • Answer phones in a professional and courteous way, assisting callers with various questions and concerns.
  • Check members in, tour new members, and log amenities and updates for guests.
  • Respond to member inquiries and resolve issues in a timely and professional manner.
  • Utilize the point-of-sale system to assist with new membership cards, billing, and payment questions.
Requirements
  • Prior customer service experience is preferred but not required.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and multitask effectively.
  • Ability to lift up to 50 pounds and stand for long periods.
Benefits
  • Medical, dental, and vision insurance.
  • PTO (Paid Time Off) and free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
Estimated Salary: $35,000 - $45,000 per year

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