Automotive Service Advisor

3 weeks ago


Waipahu, Hawaii, United States Ken Garff Auto Group Full time
About Ken Garff Automotive Group

We're a dealership group that's out to do things differently. We value our employees and strive to create a work environment that's supportive, inclusive, and empowering. If you're looking for a career that's exciting, fast-paced, and rewarding, we'd love to hear from you.

Job Summary

We're seeking a Quick Lube Service Advisor to join our team at Aloha Kia Leeward. As a Quick Lube Service Advisor, you'll be responsible for providing exceptional customer service, greeting customers promptly and professionally, and providing updates, estimates, and inspection results in a timely manner.

Key Responsibilities
  • Greet all customers promptly and professionally
  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
  • Provide customers with updates, estimates, and inspection results in a timely manner
  • Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
  • Review all completed work and recommendations and collect payments from customer
  • Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
  • Provide excellent service and review the customer satisfaction survey to each customer
What We Offer
  • Competitive compensation package and 401k with company match
  • Wellness Time Off, plus holidays, plus a Personal Purpose Day
  • Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
  • Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
  • Year-end bonus program for ALL employees (Garff Giveback)
  • Employee discounts on vehicle purchase, parts, service and more
Why Work with Us?

We're a company that values our employees and strives to create a work environment that's supportive, inclusive, and empowering. We believe in treating our employees right and listening to their needs. If you're looking for a career that's exciting, fast-paced, and rewarding, we'd love to hear from you.



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