Customer Service Representative
1 week ago
About Sherwin-Williams
We believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward.
As a Customer Service Representative, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service. This includes assisting customers in person and over the phone by determining their needs and presenting appropriate products and services.
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products as needed to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours which may include evenings and weekends with or without reasonable accommodation
Preferred Qualifications:
- Have a valid unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one year experience working in a delivery retail or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read write comprehend and communicate in more than one language
- Ability to read write comprehend and communicate in Spanish
Compensation and Benefits:
The estimated salary range for this position is $45,000 - $60,000 per year based on location and experience. Additionally Sherwin-Williams offers a comprehensive benefits package including health dental vision life insurance disability retirement savings and other perks.
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