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Case Manager

2 months ago

Crofton, Maryland, United States Service Coordination, Inc. Full time
Job Summary

We are seeking a highly motivated and compassionate Case Manager to join our team at Service Coordination, Inc. As a Case Manager, you will play a vital role in providing support and advocacy to individuals with developmental disabilities and their families.

Key Responsibilities
  • Establish Positive Relationships: Develop and maintain positive working relationships with individuals, their families, and other stakeholders through a solution-based approach.
  • Explore Options and Preferences: Routinely explore options, areas of interest, and preferences for each individual, and identify growth opportunities to support their independence.
  • Develop Person-Centered Plans: Establish and monitor annual Person-Centered Plans that identify outcomes important to the individual, outline support needed, and secure ongoing support services.
  • Meet State-Mandated Requirements: Ensure compliance with state-mandated requirements for all duties of the Service Coordinator role.
  • Secure Ongoing Support Services: Identify and secure ongoing support services and provide assistance to individuals with developmental disabilities.
  • Monitor Progress and Evaluate Services: Monitor Person-Centered Plans and conduct follow-up activities to ensure that services provided meet state-mandated standards.
Essential Duties
  1. Advocate and Educate: Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
  2. Collect and Document Information: Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
  3. Plan and Facilitate Person-Centered Plans: Plan for, facilitate, develop, and continually update Person-Centered Plans that document service needs for individuals eligible for DDA services.
  4. Research and Coordinate Resources: Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's Person-Centered Plans.
  5. Monitor and Evaluate Services: Monitor Person-Centered Plans and conduct follow-up activities to ensure that services provided meet state-mandated standards.
Required Competencies
  • Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives.
  • Effective Communication: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
  • Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
  • Ensures Accountability: Holds self and others accountable to meet commitments.
  • Values Differences: Recognizes the value that different perspectives and cultures bring to an organization.
  • Resourcefulness: Secures and deploys resources effectively and efficiently.
  • Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
  • Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Education Requirements
  • A bachelor's degree from an accredited education program in a human services field; OR
  • A bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field.
Experience Preferred
  • Experience working with people with developmental disabilities.
Other Requirements
  • Must successfully pass a background check.