Data Center Technician II

4 weeks ago

Pocatello, Idaho, United States ECS Corporate Services Full time
Data Center Hardware Technician II Job Description

ECS Corporate Services is seeking a highly skilled Data Center Hardware Technician II to join our team. As a Data Center Hardware Technician II, you will be responsible for the installation, maintenance, and repair of various types of IT hardware devices and systems in a data center environment.

Key Responsibilities:
  • Evaluate data center infrastructure requirements and coordinate necessary resources to prepare space for the installation of equipment.
  • Coordinate necessary facilities resources such as electric and cooling for specialized equipment such as high voltage storage area networks and large servers requiring redundant power.
  • Provision the cabling, floor cut outs, and rack rails and mounting hardware for the installation of IT devices and systems such as servers, switches, routers, power cables, fiber and copper cables, power distribution units, and keyboard, video, and mouse (KVM) components.
  • Perform end-to-end installation of patch cables both fiber and copper as well as management cabling and cross-connect cabling.
  • Perform troubleshooting assistance such as rebooting, visual check of system indicator lights, and perform the replacement of suspected failed installation components (fiber, cables, connectors, iDRAC, power distribution units) in conjunction with the systems engineers to enable the system to return to an operational state.
  • Follow labeling standards and collect, track, and update all configuration changes and inventory information in an Excel spreadsheet, SharePoint, or data center information system.
  • Adhere to all data center safety rules and policy as well as installation standards.
  • Perform other duties as required such as un-crating and unboxing large numbers of system and pallets of gear and subsequent removal of refuse to keep data center clear of all walkway hazards.
Requirements:
  • Proficiency in ability to generate interpret wiring and cabling diagrams in Visio and CADD.
  • Proficiency in Microsoft Office (Project, Excel, Word, etc.).
  • Monitors data center IT and environmental systems for failures and coordinates with vendors or repair technicians for repairs or replacements.
  • Assist the FBI in developing, managing, sustaining, and using a tracking database and scanning gun for hardware inventory control, including IT and system equipment, warranty status, and maintenance agreement applications.
  • Manage (i.e., stock, store, issue), control, document, sustain, and maintain expendable and non-expendable parts and tools and cable inventories of FBI and vendor equipment.
  • The candidate shall perform IT and system hardware maintenance and IT or system equipment replacement services in response to requested maintenance.
  • Keep Data Center infrastructure and IT equipment in operating condition consistent with OEM requirements, performing corrective, adaptive, and preventative maintenance tasks as needed and/or scheduled.
  • The candidate shall possess the ability to perform copper and fiber communications cable installations and terminations as well as utilize test equipment to certify the terminations are to manufacturer standards.
  • The candidate shall provide timely problem resolution.
  • The candidate shall continually transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices.
  • Author step-by-step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references.
  • The candidate shall provide analysis related to the design, development, and implementation of hardware for product.
  • The candidate shall perform stress and performance tests on a variety of computer hardware including circuit boards, processors, and wiring.
  • The candidate shall develop, test, and monitor strategies for computer hardware devices and systems.
  • The candidate shall continuously assess the effectiveness of the vendor/OEM hardware maintenance activities, to include recurring failure trends and excessive spares usage.
  • The candidate shall read schematics, populate multiple databases, and utilize software such as MS Visio to document projects.
  • The candidate shall provide escort services of any personnel in support of maintaining DCHOSS infrastructure requiring access to the Data Center facility who are otherwise not already on an approved access list.
Physical Demands:

The nature of the Hardware Engineer duties has physical demands such as pulling, cabling, lifting, kneeling, crawling, etc.

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