Express Service Technician

3 days ago


Cumberland, Maryland, United States Thomas Automotive Family Full time
Job Title: Express Service Technician

Join the Thomas Automotive Family as an Express Service Technician and be a part of a dynamic team that delivers exceptional customer service and maintains the highest standards of quality and safety.

Key Responsibilities:
  • Perform tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes, and procedures.
  • Interact daily with customers, technicians, Service Advisers, and Service Managers to ensure fast, expert service.
  • Conduct thorough inspections and communicate with Service Managers and/or customer service advisers within 10 minutes to recommend services based on findings.
  • Perform oil changes, inspect fluid levels, execute fluid flushes, check tires and tire air pressure, replace tires as needed, and perform wheel alignment.
  • Complete pre-delivery inspections on new cars, replace oil and air filters, sell lubrication, safety inspection, and other related services, and communicate with parts departments to obtain needed parts.
  • Document all work performed on repair orders, report safety issues immediately to management, and provide excellent customer service.
  • Promote teamwork to deliver timely and accurate customer care during all operating hours, demonstrate a sense of responsive urgency to every customer, and use the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions.
Requirements:
  • High school diploma or equivalent.
  • Ability to read and comprehend instructions and information.
  • ASE certification preferred.
  • General mechanical skills.
  • Valid driver's license and good driving record.
  • Good judgment.
  • Commitment to safety: use of appropriate personal protective equipment, back belt, safety glasses, and safety shoes at all times.
  • Maintenance of individual productivity as defined by the business sales per hour standard.
  • Ability to stand and walk for prolonged periods, lift up to 50 pounds, and work in a fast-paced environment.
Working Conditions:

The Technician will stand six to eight hours per shift, lift parts weighing up to 50 pounds several times during each shift, and use hoist and test equipment as needed. S/he will stoop, kneel, crouch, crawl, reach, handle, and feel. S/he will use hand and power tools. S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road-testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.

This is a dynamic and fast-paced environment that requires a team player with excellent communication and problem-solving skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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