Hair Color Bar Shift Lead

1 week ago

MA United States Madison Reed Hair Color Bar Full time
Job Title: Shift Lead, Licensed Cosmetologist

At Madison Reed Hair Color Bar, we're looking for a skilled and experienced Shift Lead to join our team. As a Shift Lead, you will be responsible for ensuring a seamless client experience from arrival to departure. This role is crucial to our team members' performance and clients' satisfaction.

Key Responsibilities:
  • Provide exceptional color services, including all-over color, roots treatment, highlights, and blowout services.
  • Engage with clients to deliver a distinct and delightful experience, mapped to their diverse needs.
  • Lead the team, at times without the Manager, by managing and guiding the team, valuing their ideas and insights.
  • Coach and develop team members to ensure the highest level of team culture, client satisfaction, and Hair Color Bar performance.
  • Support front-end operations, adhering to all company standard operating procedures, including buy online pick up in store (BOPIS) and assisting clients with their retail orders.
  • Generate incremental revenue for the Hair Color Bar by building the service order through additional services, sales of unlimited roots memberships, subscriptions, hair care, and home hair care products and accessories.
  • Utilize all Madison Reed systems to efficiently manage the business and drive retail and service sales.
Requirements:
  • Cosmetology/Hairdressing license required hours completed to perform hair color services.
  • 1+ years of operational management experience, with 2+ years of experience working in a service-oriented business.
  • Outstanding communication, problem-solving & troubleshooting skills.
  • Ability to multitask in a fast-paced environment.
  • Exceptional organizational skills with high attention to detail.
What We Offer:
  • Comprehensive Medical, Dental, and Vision Benefits.
  • Generous Paid Time Off program.
  • Company Paid Short and Long Term Disability and Life Insurance.
  • 100% Company Paid Mental Health Benefits through Talkspace.
  • HSA Employer Contributions and FSA Options.
  • 401k Participation.
  • Learning and Education Programs.
  • Madison Reed Gratis + Discounts on Hair Color Bar Services and Products.
  • Company Sponsored Events + Surprise and Delights.

We are Madison Reed Hair Color Bar, a company that's disrupting the $50 billion hair care industry. We offer our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations.

We live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. We're a company that's big on benefits and committed to creating a best-in-class candidate experience.

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