Retail Team Member
4 days ago
Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events. Ensure all clients receive a stress-free, fun, and engaging experience.
Customer Experience
Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.
Key Responsibilities
Plan and coordinate events, including setup and teardown
Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
Communicate events with clients and store team members
Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
Requirements
Excellent people skills
Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers
Must have experience working with children and children's events
Must have good communication skills, including written, verbal, and nonverbal communication as well as listening skills
Must have organizational skills, interpersonal skills, and creative problem-solving skills
Retail and/or customer service experience required
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
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