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Warehouse Returns Specialist

1 month ago

Fort Worth, Texas, United States Staff Management | SMX Full time

Job Summary

We are seeking a highly skilled Warehouse Returns Specialist to join our team at Staff Management | SMX. This is a full-time opportunity with a competitive hourly rate of $18.50 per hour, with the potential for advancement and a comprehensive benefits package.

Key Responsibilities

  • Monitor and review audits of quality systems and procedures to ensure compliance and identify areas for improvement.
  • Apply process audit techniques, such as tracing, performance comparison, and risk identification, to optimize warehouse operations.
  • Process incoming returns, including identifying product defects, validating quality, and entering data into SAP for credit.
  • Document and recommend the disposition of non-conforming material, ensuring compliance with company policies and procedures.
  • Participate in problem-solving and process improvement teams to drive continuous improvement and excellence.
  • Inspect new product lines at the component and/or finished club level to ensure quality and accuracy.
  • Evaluate the condition of product and determine warehouse location for optimal storage and retrieval.
  • Responsible for processing SAP transactions to move inventory into the appropriate warehouse, ensuring accurate and timely processing.
  • Interact with the customer service team via CSRP process to resolve questions and concerns related to return authorizations.
  • Oversee the processing of all returns without a return authorization number, researching for any open RA and forwarding information to the returns coordinator as necessary.
  • Complete scrap process for damaged exchanges or credits, and process reship RAs for repair or return to the customer.
  • Assign grades to all clubs according to CGI standards and assign clubs for refurbishment based on CGI standards and queries.
  • Use SAP to identify and receive materials, ensuring quantities and quality meet requirements, and distribute materials appropriately.
  • Unpack and check goods against purchase orders or invoices, maintaining records of received goods and rejecting unsatisfactory items.
  • Identify golf clubs manufactured by Callaway Golf and competitors, detecting defects, dents, shaft burns, non-factory reshafts, and counterfeits.
  • Moderate knowledge of production processes, general audit terminology, and variation and common causes.
  • Able to apply basic math operations, calculate percentages, convert decimals to fractions and fractions to decimals, and possess basic level skills in email applications, MS Word, Excel, and MS Visio.
  • Able to manage multiple priorities and projects, lead and work as part of a team, and distinguish between a process and a system.
  • Able to think tactically and strategically, analyze complex information, and make recommendations based on analysis.
  • Proficiency in receiving, organizing, and storing materials, and knowledge of SAP-Return Authorization processing.
  • General knowledge of current and historical Callaway Golf products and the returns flow and delivery process.

Requirements

  • HS Diploma or GED
  • Background Check
  • Able to Lift 40 pounds
  • Drug Test
  • Stand for Shift Duration
  • Must be at least 18 years old

We offer a comprehensive benefits package, including medical, dental, vision, life, and more. For more details, please visit our website.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in the selection process.