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Store Operations Manager

2 weeks ago

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The Container Store is a leading specialty retailer of storage and organization products in the United States. As our General Manager, you will be responsible for leading the store team to achieve exceptional customer service, drive business growth, and meet sales goals.

About The Role

This is an opportunity to join a dynamic team and make a real difference in people's lives. You will be working closely with the Area Director and Store Managers to develop and implement strategies that drive business success.

Your primary responsibility will be to lead the store team, including Visual Sales Managers, Training Managers, and Operations Managers, to achieve outstanding results. You will also be responsible for managing payroll expenses, labor plans, and improving store performance.

Responsibilities
  1. Develop and implement effective teams and talent development strategies.
  2. Drive engagement by collaborating with the Area Director and Store Managers.
  3. Communicate effectively with staff, Area and Regional Directors, and customers.
  4. Instill trust and ensure accountability.
  5. Lead by example on the sales floor.

In addition, you will be responsible for improving store results by identifying and achieving payroll and sales goals. This includes managing payroll expenses and labor plans efficiently and effectively.

Qualifications
  • You have at least ten years of leadership and coaching experience where you've focused on developing and nurturing your team to achieve goals together.
  • You have successfully guided great employees' career growth and development.
  • You take communication to a new level. Whether it's written or oral communication skills, you are a master.
  • You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results.