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Automotive Inspection Specialist

2 months ago

Lake George, United States ACV Auctions Full time
About the Role

We are seeking a highly skilled and detail-oriented Vehicle Condition Inspector to join our team at ACV Auctions. As a key member of our operations team, you will be responsible for conducting thorough vehicle inspections and reporting on the condition of vehicles.

Key Responsibilities
  • Partner with Territory Management and the Logistics Team to conduct wholesale, off-lease, and retail inspections of vehicles.
  • Conduct vehicle inspections at various locations, including dealerships, physical auctions, off-site locations, and consumer residences.
  • Responsible for the completion of vehicle condition inspections and related reporting and/or recordkeeping, including interior and exterior assessments, repair/replacement estimates, and documentation.
  • Identify and assess structural damage, frame condition, and alignment of vehicle body panels, as well as detect missing parts and mechanical problems.
  • Take paint meter readings and perform AMP (Audio Motor Profile) recordings, as well as Virtual Lift undercarriage images.
  • List inspected wholesale vehicles utilizing the ACV Auctions platform for bidding and purchasing.
  • Interface regularly with customers to develop strong relationships and ensure customer satisfaction.
  • Travel to and from dealerships, auctions, and consumer homes to inspect and write condition reports and list vehicles to sell on the auction platform.
  • Collaborate with Territory Management and Business Development to educate and share information on all ACV available products and services.
  • Stay informed about information regarding ACV products and service improvements, changing customer demands, market conditions, and implement new business strategies.
  • Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
Requirements
  • Incredible customer service skills with the ability to understand and exceed customer needs and expectations.
  • Preferred 1-3 years of experience in the automotive field (body, paint, and mechanical repair knowledge) with customer service background strongly preferred.
  • Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
  • Proven success in working independently with minimal supervision while working in a team environment.
  • Must have reliable transportation to travel to and from assignments and a valid driver's license.
  • Prefer a working knowledge of CRM tools, web-based applications, and automotive inspection tools.
  • Able to drive manual and automatic transmission vehicles.
  • Ability and willingness to work in a variety of conditions (indoor and outdoor).
  • Ability to bend, squat, stoop, or kneel, stand for a prolonged period of time with the ability to lift.
  • Flexible availability including weekends (primarily Saturdays) and ability to be available between the hours of 8am and 6pm with occasional evenings as required by the needs of the business.
  • Must be 18 years of age or older.
Compensation

This position is eligible for additional compensation pursuant to ACV's incentive compensation plan. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.