Customer Service Specialist

3 days ago


Duluth, Minnesota, United States THE UPS STORE Full time
About the Role

We are looking for a highly motivated and organized Customer Service Specialist to handle customer inquiries, process shipments, and provide excellent customer service. The ideal candidate will have strong communication skills, a friendly demeanor, and a professional appearance.

Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, colleagues, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion
  • Maintain a clean and safe working environment

Requirements:

  • High school diploma or equivalent required
  • Retail/customer service experience
  • Good communication and people skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

Benefits:

  • Paid vacation
  • Sales commission
  • Health coverage

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