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Dermatology Practice Assistant

2 months ago

Frederick, Maryland, United States Frederick Dermatology Associates LL Full time
Job Overview

We are seeking a highly skilled and compassionate Medical Receptionist to join our team at Frederick Dermatology Associates LLC. As a Medical Receptionist, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care, and contributing to the overall success of our organization.

Key Responsibilities
  • Patient Intake and Scheduling
    • Schedule appointments for new and recurring patients based on provider's availability.
    • Answer patient's questions pertaining to insurance coverage/benefits, patient payments, and outstanding balances.
  • Administrative Support
    • Coordinate patient and physician schedules.
    • Manage patient records and maintain accurate and up-to-date information.
  • Customer Service
    • Provide exceptional customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
    • Handle patient complaints and concerns in a diplomatic and empathetic manner.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 2-3 years of experience in a medical receptionist or administrative role preferred.
  • Skills and Qualifications
    • Quick learner with excellent communication and problem-solving skills.
    • Ability to handle a fast-paced environment and prioritize tasks based on importance.
    • Experience with scheduling appointments via phone and familiarity with electronic health records (EHR) systems a plus.
Preferred Qualifications
  • 2-3 years of experience in a dermatology practice or similar healthcare setting.
  • Familiarity with Allscripts EHR system.