Customer Service Leader
3 weeks ago
As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.
Key Responsibilities
• Provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Perform tasks of sales associate and customer lead as needed to ensure service standards are maintained
• Maintain alertness and call for assistance when needed to service customers per service standards
Requirements
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
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Customer Service Leader
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