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Customer Service Specialist in Automotive Industry
2 months ago
Pedder Automotive Group, established in 2008, operates multiple dealerships across Southern California, representing a variety of well-known automotive brands.
We are dedicated to providing a robust benefits package that includes Medical, Dental, Vision, Paid Time Off, various Supplemental Offerings, Life Insurance, Local Discount Programs, Employee Assistance Program, and a 401(K) plan.
Role SummaryThe Communications Specialist plays a crucial role in connecting our automotive business with potential customers. We seek enthusiastic and dynamic individuals who are committed to achieving success. This role serves as a vital link between our clientele and the sales team, facilitating new sales opportunities.
Key ResponsibilitiesTo excel in this position, candidates should possess:
- The ability to foster positive relationships through phone, text, email, or chat.
- Proficiency in crafting professional and tailored emails or text messages for prospective customers.
- Strong time management skills, capable of managing multiple communications simultaneously.
- A commitment to monitoring personal sales metrics and performance statistics.
- Exceptional product and inventory knowledge to effectively assist customers.
- A collaborative spirit to work well within a team-oriented environment.
- Efficient documentation of all customer interactions.
- A dedication to continuous learning and improvement regarding product and dealership knowledge.
- Timely follow-up on all internet inquiries.
- The ability to work harmoniously with colleagues and management to enhance synergy and cooperation.
Successful candidates will demonstrate:
- A genuine passion for delivering outstanding customer experiences.
- Self-motivation, professionalism, and punctuality.
- A friendly demeanor, enthusiasm, reliability, and a positive attitude, along with excellent written and verbal communication skills.
- The capability to meet or exceed departmental Key Performance Indicators.
- A strong work ethic and the ability to thrive in a fast-paced, results-oriented environment.
- Courteous, accurate, and professional responses to customer inquiries.
- Possession of an occupational license may be necessary for this role.
