Retail Operations Supervisor
3 weeks ago
Employment Type:
Full-Time
Company Culture:
At Curaleaf, we are deeply committed to our mission and values.
We strive for excellence in our products and services while advocating for social equity and environmental responsibility. Our diverse and inclusive workplace is essential to our success, and we value every team member's contribution.
Key Responsibilities:
Customer Engagement:
- Oversees and evaluates the quality of customer service delivered by staff, providing constructive feedback and coaching.
- Welcomes customers and assists them with inquiries regarding products and services.
- Demonstrates and shares best practices in customer service to ensure a memorable and positive experience for every guest.
- Addresses customer complaints and assists with unique requests.
Store Operations:
- Manages daily store operations, including staff scheduling, shift changes, and task assignments.
- Ensures accurate financial management, including cash handling, bank transactions, and bookkeeping responsibilities.
- Monitors inventory levels, placing orders as necessary, and ensuring optimal stock levels to meet customer demand.
- Maintains a clean and organized store environment, overseeing maintenance and repairs as needed.
- Ensures compliance with all relevant laws and regulations governing retail operations.
- Stays updated on technology systems and addresses any technical issues promptly.
- Adheres to company policies and fosters respectful relationships among team members.
- Completes additional tasks as assigned, including supporting team members in their roles.
- May require travel for training or coverage at other locations.
Daily Management:
- Assigns daily tasks and sets performance expectations for team members.
Performance Analysis:
- Engages with financial and performance metrics to assess store success.
- Reviews loss prevention data and implements strategies to minimize shrinkage.
Team Development:
- Guides team member performance through clear goal-setting, observation, and feedback.
- Facilitates training and development opportunities for team members.
- Provides constructive feedback and disciplinary recommendations when necessary.
- Encourages teamwork and motivates staff by establishing clear expectations and celebrating achievements.
- Ensures adherence to corporate policies and fair treatment of all employees.
Training and Growth:
- Participates in ongoing training to enhance skills and productivity.
- Actively seeks personal development opportunities and best practices in retail management.
Communication:
- Maintains open lines of communication with team members through regular discussions and meetings.
- Assists in planning and participating in community outreach initiatives.
Qualifications:
Basic Requirements:
- Bachelor's Degree or High School Diploma/GED with at least one year of supervisory experience in retail.
- Proficient in English communication skills.
- Flexible availability for various shifts, including evenings and weekends.
- Experience in a regulated industry is preferred.
- Strong leadership and team management skills.
- Proven sales abilities and experience in driving revenue.
Preferred Qualifications:
- Prior experience in retail supervision.
Benefits:
- Competitive salary and compensation package.
- Comprehensive medical, dental, and vision insurance.
- Flexible Spending Accounts for healthcare and dependent care.
- Retirement savings plan (401K).
- Life and disability insurance options.
- Paid parental leave and vacation time.
- Opportunities for community involvement through our initiatives.
- Employee resource groups and referral programs.
- Employee assistance programs and commuter benefits.
- Discounts on company products.
Awards and Recognition:
Curaleaf has been recognized for its commitment to excellence and innovation in the industry.
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