Customer Support Coordinator

2 weeks ago


Country Club Hills, Illinois, United States Martec International Full time

About Martec International:

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Martec International is a leading provider of intermodal and semi-trailer repair parts and supplies distributed to the Americas. We are committed to delivering exceptional customer service and providing opportunities for growth and development.

This full-time position offers a competitive salary of $21.00 per hour, paid bi-weekly, with a range of benefits including medical, dental, and vision insurance, 401(k) + company match, life insurance, and paid time off.

Job Overview:

The core responsibilities of this role include managing orders, inventory requirements, adhering to company process controls, and fulfilling customer orders. Our ideal candidate will have prior experience in order fulfillment, strong data entry skills, and excellent customer service skills.

Ideal Candidate:
  • Respond to customer inquiries via phone and email.
  • Process orders accurately and timely.
  • Identify and resolve issues related to shipments or order processing.
  • Provide professional and timely responses to all inquiries.
  • Build rapport with customers and actively listen to their requests and inquiries.
  • Handle each call until a resolution is reached, including follow-up to ensure actions are completed.
  • Establish and maintain positive relationships with clients, coworkers, and visitors.
  • Resolve problems by clarifying issues, researching answers, implementing solutions, and escalating unresolved problems.
Requirements:
  • High school diploma required; college degree or current enrollment preferred.
  • Strong written and verbal communication skills.
  • Ability to multi-task and prioritize tasks effectively.
  • Experience with Microsoft Office and data entry software.
  • Excellent organizational, interpersonal, and communication skills.
  • Team-oriented mindset and strong work ethic.


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