Gap Inc. Store Operations Manager

4 days ago


McLean, Virginia, United States Gap Inc. Full time
About the Role

As a pivotal leader, you'll collaborate with our General Manager to craft, implement, and refine store business strategies.

Key Responsibilities:
  • Develop high-performing teams by fostering a culture of engagement and excellence.
  • Support the execution of performance objectives and development plans for store personnel.
  • Drive results-oriented strategies and processes centered around customer satisfaction to achieve sales growth.
  • Cultivate and lead a team of managers and employees through recruitment, hiring, onboarding, development, and coaching.
  • Promote accountability among team members through teaching, mentoring, and providing constructive feedback to enhance capabilities.
  • Take ownership of assigned areas of responsibility.
  • Implement action plans to optimize efficiency and productivity.
  • Perform Service Leader duties as required.
  • Maintain consistent execution of standard operating procedures.
  • Represent the Gap Inc. brand while staying informed about the competition and retail landscape.
  • Foster community involvement and leverage an omni-channel approach to deliver seamless customer experiences.
Requirements
  • A minimum of 2-4 years of experience in retail management, preferably within the industry.
  • A high school diploma or equivalent is essential.
  • Excellent communication skills are necessary for effective interaction with customers and colleagues to meet objectives.
  • The ability to motivate and inspire others through coaching and mentoring is vital.
  • A strong focus on metrics-driven results to meet business goals is crucial.
  • Flexibility to work varied schedules, including holidays, evenings, overnights, and weekends, is essential.
  • Effective time management and prioritization skills to handle multiple tasks in a fast-paced environment are required.
  • A deep understanding of our business and the retail environment is necessary to inform store strategies and meet objectives.
  • Ability to move comfortably around the sales floor, stockroom, and office, with a capacity to lift up to 30 pounds.
  • Occasional travel may be required.
  • A commitment to ensuring all compliance standards are met.


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