Patient Registration Specialist

3 weeks ago


Sheffield, Alabama, United States Mercy Health Full time

Job Summary:

The Patient Registration Specialist is the first point of contact for patients and the community, providing exceptional customer service and ensuring a smooth registration process. Key responsibilities include:

  • Processing patient registration and verifying demographics to ensure accurate billing and medical records.
  • Scheduling appointments and transcribing orders in a timely and efficient manner.
  • Explaining financial options to patients and updating medical records accurately.
  • Providing strong communication and customer service skills to greet patients and the community in a respectful manner.

Essential Functions:

  • Process admission paperwork and basic insurance verification to ensure accurate patient identity for hospital billing systems.
  • Answer internal and external calls in a friendly and helpful manner.
  • Troubleshoot and resolve problems promptly to ensure patient flow is maintained.
  • Inform Supervisor of any department and patient issues immediately.

Requirements:

  • High School Degree or GED.
  • Prior experience in patient registration/healthcare preferred but not required.
  • Knowledge of medical terminology and ICD-9 coding is preferred but not required.

Skills & Abilities:

  • Problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
  • Engage with staff and patients in a professional manner.
  • Basic math skills.

Benefits:

  • Comprehensive, affordable medical, dental and vision plans.
  • Prescription drug coverage.
  • Flexible spending accounts.
  • Life insurance w/AD&D.
  • Employer contributions to retirement savings plan when eligible.
  • Paid time off.
  • Educational Assistance.

Work Environment:

Days/Evenings (United States of America)

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