Customer Experience Representative
7 days ago
Job Summary:
Air Canada is seeking a highly skilled and customer-focused Customer Experience Specialist to join our team at the Miami Airport. As a key member of our airport operations team, you will be responsible for delivering exceptional customer service and ensuring a seamless travel experience for our passengers.
Key Responsibilities:
- Customer Service: Provide top-notch customer service to passengers, responding to their inquiries and resolving any issues in a professional and courteous manner.
- Check-in and Baggage Handling: Check in passengers, issue boarding passes, and verify immigration documentation, while also ensuring that baggage is handled efficiently and in accordance with company regulations.
- Reservations and Information: Make reservations, provide passengers with relevant information, including customs and immigration requirements, and assist with baggage tracing duties.
- Boarding Coordination: Coordinate the boarding of passengers onto the aircraft, ensuring safety procedures are followed and that all necessary documentation is in order.
- Disruptions and VIP Support: Handle disruptions, irate passengers, and oversells, while also providing support to VIPs and physically challenged passengers.
- Documentation and Record-Keeping: Handle and account for documents in accordance with company regulations, and update records in PSS as required.
- Uniform and Company Standards: Maintain all company standards, including uniform, and ensure that all necessary supplies and materials are on hand in sufficient quantity.
Requirements:
- Excellent Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with passengers and colleagues.
- Attention to Detail: Demonstrate attention to detail to ensure accurate and efficient processing of passengers and baggage.
- Teamwork and Adaptability: Be a team player, able to work effectively in a fast-paced environment and adapt to changing situations.
What We Offer:
- Competitive Salary: A competitive salary, as per the collective agreement.
- Opportunities for Growth: Opportunities for growth and development within the company.
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