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Senior Salesforce System Administrator

2 months ago


Virginia Beach, Virginia, United States Talent Software Services Full time
Job Title: Senior Salesforce System Administrator

Job Summary:

We are seeking a highly skilled Senior Salesforce System Administrator to join our team at Talent Software Services. As a key member of our CRM and Event Management team, you will be responsible for identifying and resolving issues and roadblocks, facilitating team ceremonies and backlog management, and providing end-user support and training.

Responsibilities:

  • Triage, monitor, and resolve end-user issues and inquiries, including managing user support case queues to support 1700+ Salesforce users.
  • Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the team's productivity and backlog burn-down.
  • Facilitate end-of-sprint retrospective meetings, maintaining a retrospective backlog and ensuring actions are worked off to completion.
  • Facilitate functional demos and UAT sessions.
  • Build positive team dynamics and relationships with customer/team staff; remedy dysfunction to maintain healthy and productive teams.
  • Identify and quickly comprehend complex project dependencies and, in collaboration with cross-functional team members, resolve dependencies and blockers.
  • Monitor transparency of release vision.
  • Promote commonly accepted better Agile/Scrum practices.
  • Promote transparency by ensuring that all Scrum events take place to facilitate opportunities to inspect and adapt.
  • Coordinate among the Scrum Team and monitor adherence to Scrum practices for all Scrum ceremonies.
  • Maintain and report team performance metrics.
  • Escalate any impediment or roadblock.
  • Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving, and the development of new solutions or approaches to ongoing challenges.
  • Accountable for creating and maintaining the appropriate vehicles for open communication within the Scrum team.
  • Create and maintain systems, including business process flows and other required documentation artifacts.
  • In partnership with business unit stakeholders, drive end-user adoption through various change management and user support activities.
  • Partner with business unit stakeholders to support end-user adoption through communication, change management planning, and training.

Requirements:

  • Bachelor's degree and 3+ years of experience with application development lifecycle, infrastructure engineering, and application hosting.
  • 3+ years of Salesforce Sales Cloud and/or Service Cloud Admin experience.
  • Excellent problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Salesforce Admin Certification preferred.
  • Experience as part of an Agile team.
  • Experience with utilizing Jira to manage work for the team.
  • Ability to establish a data-driven culture and a repeatable, structured, and disciplined approach to the Agile process.
  • Ability to manage the dependencies between team capacity, prioritization, software quality, and committed deadlines.
  • Strong knowledge and certification in Agile methodology and framework.
  • Demonstrated experience overseeing multi-functional project teams, including leading Agile Scrum teams on complex, integrated platforms.
  • Strong leadership, presentation skills, and a firm sense of accountability, ownership for the end-to-end project lifecycle.