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Senior Salesforce System Administrator
2 months ago
Job Summary:
We are seeking a highly skilled Senior Salesforce System Administrator to join our team at Talent Software Services. As a key member of our CRM and Event Management team, you will be responsible for identifying and resolving issues and roadblocks, facilitating team ceremonies and backlog management, and providing end-user support and training.
Responsibilities:
- Triage, monitor, and resolve end-user issues and inquiries, including managing user support case queues to support 1700+ Salesforce users.
- Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the team's productivity and backlog burn-down.
- Facilitate end-of-sprint retrospective meetings, maintaining a retrospective backlog and ensuring actions are worked off to completion.
- Facilitate functional demos and UAT sessions.
- Build positive team dynamics and relationships with customer/team staff; remedy dysfunction to maintain healthy and productive teams.
- Identify and quickly comprehend complex project dependencies and, in collaboration with cross-functional team members, resolve dependencies and blockers.
- Monitor transparency of release vision.
- Promote commonly accepted better Agile/Scrum practices.
- Promote transparency by ensuring that all Scrum events take place to facilitate opportunities to inspect and adapt.
- Coordinate among the Scrum Team and monitor adherence to Scrum practices for all Scrum ceremonies.
- Maintain and report team performance metrics.
- Escalate any impediment or roadblock.
- Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving, and the development of new solutions or approaches to ongoing challenges.
- Accountable for creating and maintaining the appropriate vehicles for open communication within the Scrum team.
- Create and maintain systems, including business process flows and other required documentation artifacts.
- In partnership with business unit stakeholders, drive end-user adoption through various change management and user support activities.
- Partner with business unit stakeholders to support end-user adoption through communication, change management planning, and training.
Requirements:
- Bachelor's degree and 3+ years of experience with application development lifecycle, infrastructure engineering, and application hosting.
- 3+ years of Salesforce Sales Cloud and/or Service Cloud Admin experience.
- Excellent problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Salesforce Admin Certification preferred.
- Experience as part of an Agile team.
- Experience with utilizing Jira to manage work for the team.
- Ability to establish a data-driven culture and a repeatable, structured, and disciplined approach to the Agile process.
- Ability to manage the dependencies between team capacity, prioritization, software quality, and committed deadlines.
- Strong knowledge and certification in Agile methodology and framework.
- Demonstrated experience overseeing multi-functional project teams, including leading Agile Scrum teams on complex, integrated platforms.
- Strong leadership, presentation skills, and a firm sense of accountability, ownership for the end-to-end project lifecycle.