Outreach Community Engagement Specialist

4 weeks ago

Whitestown, Indiana, United States Deep End Talent Strategies Full time

At the forefront of library innovation, Deep End Talent Strategies seeks a highly motivated and customer-focused Outreach Community Engagement Specialist to join our team. Located in Zionsville and Whitestown, Indiana, our library is dedicated to enriching the lives of our community through modern technologies, innovative amenities, and up-to-date programs.

As an Outreach Community Engagement Specialist, you will play a critical role in providing seamless and enriching library experiences for our outreach patrons. Under the general supervision of the Outreach Services Department Head, you will manage the Bookmobile operations, including loading and unloading, driving, conducting offsite programming, and basic maintenance.

**Key Responsibilities:**

Outreach and Engagement
  • Conduct off-site library visits with the bookmobile, handling card registration, providing library materials, and offering reference and advisory services.
  • Participate in offsite community events to promote the library and outreach services, fostering community engagement.
  • Drive the bookmobile to various locations as scheduled and for necessary repairs and preventative maintenance.
  • Perform outreach and teaching digital resources and library services in schools.
Customer Service & Program Development
  • Provide excellent customer service, contributing to a patron-focused culture within the department.
  • Keep knowledge current on the library's collection, events, and processes, ensuring effective dissemination of information during interactions.
  • Communicate with supervisors and staff, providing input and ideas related to community outreach, programming, and partnerships.
  • Maintain a lively atmosphere on the bookmobile by creating displays or decorating with library themes.
Additional Responsibilities
  • Assist in maintaining the library's equipment and vehicles, promptly reporting maintenance issues and ensuring the safety and protection of outreach vehicles and equipment.
  • Record statistics related to the Outreach Services Department.
  • Attend staff and department meetings, possibly taking meeting minutes.
  • Assist with staffing public service desks within the library facilities.
  • Performs other duties as assigned.
Education and Work Experience Requirements
  • Must be at least 21 years of age.
  • Hold a bachelor's degree from an accredited college or university.
  • Maintain required certification.
  • Effectively manage department, patron and personal work emails by replying to requests in a timely manner.
  • Complete departmental cross-training to provide basic needed coverage in other areas on an as-needed basis.
  • Possess one year or more of experience in public service, customer service, or a similar environment.
  • Have at least one year of Library experience (preferred).
  • Demonstrated proficiency in Windows and Microsoft Office Suite.
  • Ability to quickly learn and adapt to new software and technologies.
  • Hold a valid driver's license that is in good standing or have the ability to obtain one within one month of hire.
  • Be able to successfully pass a standard criminal background and driving record check.

The estimated salary for this position is $55,000 - $65,000 per year, depending on qualifications and experience.

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