Customer Service Team Manager

5 days ago


Taunton, Massachusetts, United States BJ's Wholesale Club Full time

About Us:

BJs Wholesale Club is a dynamic organization dedicated to providing exceptional service and value to our members. We strive to create a positive and inclusive work environment where team members can learn, grow, and thrive.

Job Summary:

The Front End Lead oversees the frontline in the absence of the Front End Manager, coaching, teaching, and developing all frontline team members to ensure excellent member service. This role is responsible for monitoring, driving, and coaching for desired membership/member experience goals and results.

Key Responsibilities:

  • Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
  • Models and provides excellent Member service, while coaching, teaching, and developing team members to do the same.
  • Drives membership metrics through acquisition, retention, loyalty, and experience programs.
  • Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities, and expectations defined by position.
  • Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.

Requirements:

  • Prior leadership experience preferred.
  • Prior Membership or sales knowledge and experience preferred.
  • Prior cashier experience preferred.
  • Basic math skills required.

Compensation:

The estimated salary for this position is $18.50 per hour, commensurate with experience and qualifications.

Benefits:

Bjs Wholesale Club offers a comprehensive benefits package, including health insurance, 401(k) plan with company match, paid time off, and more.



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