Seasonal Retail Ambassador

1 week ago

Pasadena, California, United States Rothy's Full time
About Rothy's

Rothy's is a sustainable fashion brand that's revolutionizing the way we think about clothing. We're passionate about creating high-quality, machine-washable shoes and bags that are both stylish and eco-friendly.

Job Description

We're seeking a Seasonal Retail Ambassador to join our team at our Fillmore store. As a Seasonal Retail Ambassador, you'll be the face of our brand, providing an exceptional customer experience for every Rothy's customer. You'll be responsible for owning all day-to-day customer interactions, supporting the Retail Manager and Assistant Manager in operational duties, and developing an expert-level understanding of our products and processes.

Responsibilities
  • Provide an unparalleled customer experience for every Rothy's customer
  • Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
  • Support Retail Manager and Assistant Manager in all operational duties
  • Develop and maintain expert-level understanding of our products and processes including our tools and systems
  • Elevate customer feedback and identify and escalate opportunities for improvement
  • Create loyalty by connecting customers with our brand and our community
Requirements
  • 1-3 years of retail or customer-oriented experience preferred
  • Excellent people skills—you are approachable, engaging and friendly
  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
  • Ability to foster connections with our customers both in our store and within our community
  • Actively contribute towards meeting and exceeding the team's sales goals
  • Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
  • Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
What We Offer
  • Wellness and Commuter Programs
  • PTO and Wellbeing Time
  • Employee Discount Program
Pay Range

$17.50-$18.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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