Retail Sales Associate Key Part Time

9 hours ago

Boston, Massachusetts, United States Talbots Full time

About Us:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service.

Our Culture:

  • We value teamwork and are dedicated to ensuring and applauding each other's success.
  • We encourage creativity, innovation, and smart risk-taking.
  • We are committed to building relationships with our customers and associates by knowing, serving, and delighting them.
  • We act with integrity, transparency, candor, and respect.
  • We respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
  • We embrace community by bringing positive change to those we live and work in.

About the Role:

We are seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.

Responsibilities:

  • Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
  • Take an active role in assisting the management team to build store business.
  • Support all service enhancers to build strong relationships, including active use of Concierge.
  • Service multiple customers at a time, multi-task, and/or handle projects simultaneously.
  • Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion, etc.
  • Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
  • Develop and maintain positive working relationships that support a productive work environment.
  • Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
  • Maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
  • Achieve sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, and Talbots Classic Awards.
  • Support all areas of operational excellence, including managing inventory according to policies and procedures, including filling orders, recalls, recovery, replenishment, re-tickets, etc.
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.

Requirements:

  • Capable of creating a selling culture where all associates align around the needs of our customers.
  • Demonstrate selling competence, styling expertise, and possess a love of fashion.
  • Driven to create, build, and cultivate relationships.
  • Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives in a team environment.
  • Demonstrates excellent verbal communication skills and a high level of integrity.
  • Possess the technological competency to navigate a computer/iPad/handheld system.
  • Have strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
  • Able to work cooperatively in a diverse work environment.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Able to work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
  • Have open availability of (15 to 20) hours per week.

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