Service Operations Specialist

3 weeks ago


Salt Lake, Utah, United States Horiba Instruments Full time

HORIBA Instruments is a leader in providing total solutions for environmental protection and industrial processing analysis. As a Service Engineer, you will play a key role in supporting our location in Salt Lake City, UT. The estimated annual salary for this position is $85,000 - $110,000, depending on experience.

Job Overview

The successful candidate will build, install, maintain, and repair Raman equipment, primarily in-house and at customer locations. Key responsibilities include:

  • Building and validating Raman equipment;
  • Maintaining in-house repair facilities, including calibration and repair of Raman spectroscopy analyzers;
  • Providing technical assistance to customers via phone, email, or web communication;
  • Assisting with the construction and validation of products;
  • Conducting Factory Acceptance Tests (FAT) with customers prior to shipping;
  • Preparing Field Service Reports for customer invoicing and warranty charges.

Skills and Qualifications

To be successful in this role, you will require:

  • A technical Bachelor's Degree or equivalent;
  • Knowledge of electronics repair and troubleshooting to component level;
  • Familiarity with analyzers commonly used in refineries or chemical plants;
  • Basic knowledge of computer programming, Microsoft products, and MATLAB;
  • Strong organizational, interpersonal, and verbal/written communication skills;
  • Good computer skills, including Microsoft Office.

Benefits

HORIBA Instruments offers a competitive compensation package, including:

  • A 401(k) plan with match;
  • Employee group dental, vision, life, and disability insurance;
  • Medical insurance, family dental, and vision insurance;
  • Supplemental life insurance available with reasonable employee contributions;
  • An employee assistance program;
  • Paid holidays, vacation, and sick time;
  • Flexible spending accounts;
  • Educational reimbursement and commuter benefit programs.


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