Service Operations Specialist
3 weeks ago
HORIBA Instruments is a leader in providing total solutions for environmental protection and industrial processing analysis. As a Service Engineer, you will play a key role in supporting our location in Salt Lake City, UT. The estimated annual salary for this position is $85,000 - $110,000, depending on experience.
Job OverviewThe successful candidate will build, install, maintain, and repair Raman equipment, primarily in-house and at customer locations. Key responsibilities include:
- Building and validating Raman equipment;
- Maintaining in-house repair facilities, including calibration and repair of Raman spectroscopy analyzers;
- Providing technical assistance to customers via phone, email, or web communication;
- Assisting with the construction and validation of products;
- Conducting Factory Acceptance Tests (FAT) with customers prior to shipping;
- Preparing Field Service Reports for customer invoicing and warranty charges.
Skills and Qualifications
To be successful in this role, you will require:
- A technical Bachelor's Degree or equivalent;
- Knowledge of electronics repair and troubleshooting to component level;
- Familiarity with analyzers commonly used in refineries or chemical plants;
- Basic knowledge of computer programming, Microsoft products, and MATLAB;
- Strong organizational, interpersonal, and verbal/written communication skills;
- Good computer skills, including Microsoft Office.
Benefits
HORIBA Instruments offers a competitive compensation package, including:
- A 401(k) plan with match;
- Employee group dental, vision, life, and disability insurance;
- Medical insurance, family dental, and vision insurance;
- Supplemental life insurance available with reasonable employee contributions;
- An employee assistance program;
- Paid holidays, vacation, and sick time;
- Flexible spending accounts;
- Educational reimbursement and commuter benefit programs.
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