Switchboard Coordinator

We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at the Texas Department of Aging & Disability Services. As a key member of our Switchboard Department, you will be responsible for providing exceptional customer service and support to our clients, staff, and stakeholders.

• Answer and transfer incoming and outgoing calls in a timely and professional manner.
• Greet visitors and guests, and provide assistance as needed.
• Locate staff members and Spanish Interpreter Team members for TSH staff, as requested.
• Receive and facilitate emergency calls, including fire, disaster, and medical emergencies.
• Keep accurate records in logbooks and maintain confidentiality of client information.
• Dispatch transportation and security services as needed.
• Work harmoniously with clients, their families, and staff to provide exceptional customer service.

• Working knowledge of telephone switchboard and radio dispatch operations.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in emergency situations.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Basic knowledge of Microsoft Office software, including Word, Excel, and Outlook.

• Experience working in a customer-facing role.
• Knowledge of agency policies and procedures.
• Ability to lift open an overhead rolling security screen on the switchboard window.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.